Notation based on the Specified Commercial Transaction Act

Service	FraD
Company	Kobe Material Testing Laboratory Co., Ltd.
Representative	Masaaki Tsurui, Representative Director
Address	47-13 Niijima, Harima-cho, Kako-gun, Hyogo 675-0155
Contact	Please contact us here (https://www.frad-tech.com/en/inquiry）. *Upon request by the customer, we will disclose out telephone number by e-mail without delay.
Selling price	Prices vary for each plan. Please click here （https://www.frad-tech.com/en/about） for details. The prices include consumption tax.
Monies incurred by the customer other than the selling price	The customer will be responsible for Internet connection and communication fees required for viewing the pages of the site and downloading analysis results.
Acceptable payment methods	⚫︎Payment Methods Either of the following payment methods can be used: -Bank transfer (*Only for the annual plan) -Payment method provided by a company that settles payment for purchases on behalf of the purchaser (credit card payment) ⚫︎Time of payment -Annual plan After the purchase is completed, we will issue an invoice and you are requested to pay the annual fee by the last day of the month following the invoice date. You are required to pay the fee every year until you cancel using the service. In the event of cancellation during the contract period, the fee will not be refunded in whole or in part including monthly or daily prorated amounts, and the service will be provided until the contract expiration date. -Per-analysis plan For each use of the service, the one-time fee must be paid in advance (credit card payment only).
How to use the service	You can use the service following this link （https://www.frad-tech.com/en/about）. Usage varies depending on the plan. For more information, please contact us.
Operating environment	【OS】 Windows 10 or later macOS 10.10 or later 【Browser】 Chrome latest version Safari latest version Microsoft Edge latest version The service may not operate properly or image display may be corrupted in environments other than those listed above. We recommend you to check the type and version of your browser and use the recommended environment. We do not guarantee operation with web security software installed or your access is via a proxy.
Returns and cancellation	Returns and cancellations due to the customer's reasons Because of the nature of the service, no refunds or returns will be accepted after the purchase of each application. Please check the content, usage environment, and compatible models and the usage environment and compatible models for each application carefully before applying for or purchasing the application.
Special conditions	1. Cooling-off This is not a service to which the "cooling-off" stipulated in the Specified Commercial Transaction Act applies. 2. Precautions on the periodic billing system Even in the case of cancellation during the contract period, the fee will not be refunded in whole or in part including monthly or daily prorated amounts, and the service will be provided until the contract expiration date.